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Privacy Policy
Privacy Policy
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services
In this privacy policy, the terms "we", "our", and "us" are used to refer to the team at London Top Style. The controller of your information for the purposes of the Data Protection Laws will depend on which member of the London Top Style team you are dealing with.
Our Privacy Policy does not apply to the practices of third parties that we do not own or control, including our shops on Ebay & Amazon or any third party services you access through this site such as Paypal or Stripe
You can access their policies via their own respective websites
At London Top Style we are committed to protecting and respecting your privacy.
Everyone has rights with regard to the way in which their personal information is handled. During the course of our activities we will collect, store and process personal information about our customers, suppliers and other third parties, and we recognise that the correct and lawful treatment of this data will maintain confidence in the organisation and will provide for successful business operations.
This policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.
For the purpose of UK data protection laws, the data controller is London Top Style of Unit 3, Saracen Way, Peterborough, Cambridgeshire, UK. PE1 5WS
E mail - welcome@londontopstyle.com
We will take all measures necessary to communicate any changes to this privacy policy to you, and will post any updated privacy policies on this page.
Privacy Policy Updated 20th November 2020
Information We Collect
To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example), if you contact us directly.
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
As needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for the mailing list;
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
As necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with our Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under our Seller Policy and Terms of Use. (See terms and conditions policies)
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers
We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers -
If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws
We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with any legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the UK and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Apple and Google Cloud are Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access
You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, Restrict, Delete
You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.
Object
You can object to (i) Us processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain
If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
If you have any concerns regarding our processing of your personal data, or are not satisfied with our handing of any request made by you, or would otherwise like to make a complaint, please contact us in the first instance using the details at the start of this privacy policy, so that we can do their very best to sort out the problem.
You can also contact the Information Commissioner's Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF www.ico.org.uk.
Cookies Policy
Our website uses encrypted cookies to distinguish you from other users on our site. This helps us to provide you with a good experience when you browse our website and also allows us to make improvements to our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
Type Information
Strictly necessary cookies
These are cookies that are required for the operation of our website. These include, for example, cookies that enable you to log into the secure areas of our website, use a shopping cart or make use of billing services.
Analytical / performance cookies - These allow us to recognise and count the number of visitors to our website and understand how visitors move around when they are using it. This helps us to identify issues with our site and improve the way our website works.
Functionality cookies
These are used to recognise you when you return to our website. This enables us to personalise our content to you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Re-marketing Cookies
So you can easily "Like" or share our content, we have included sharing buttons on our websites for certain social media sites such as Facebook and Twitter. These cookies are set by the third-party social media sites to which they relate, including:
Facebook
YouTube
Pinterest
Instagram
Periscope
Twitter
Managing Cookies
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) please note that some parts of this website may become inaccessible or not function properly.
We use the following cookies:
Strictly Necessary Cookies
Duration: - 12 Months
Purpose: - These are cookies that are required for the operation of our website. These include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of billing services.
Examples: - London Top Style Direct Website Cookies
Google Tag Manager: - Analytical / performance cookies
Duration: - 12 Months
Purpose: - They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to identify issues with our site and improve the way our website works.
Examples: -
Google Analytics
Redeye
Feefo
Akamai
Qubit
Contentsquare
Functionality Cookies
Duration: - 12 Months
Purpose: - These are used to recognise you when you return to our website. This enables us to personalise our content to you, greet you by name and remember your preferences (for example, your choice of language or region).
Examples:
Site User Cookies
Qubit
Redeye
Insider
Targeting and re-marketing cookies
Duration: - 24 Months
Purpose: - These cookies record your visit to our website, the pages you have visited and the links you’ve followed. We’ll use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Examples:
Google Adwords
Bing AdCenter
SA 360
Floodlight
Facebook
Partnerize
Instagram
Twitter
Please note that the exact names may change from time to time and there may be a slight delay in the table being updated. Third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical / performance cookies or targeting re-marketing cookies.
Full list of our cookies:
Name
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Type
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You have the ability to accept or decline cookies by modifying the settings in your browser. The majority of browsers will allow the user to alter the settings used for cookies.
The help menu on your browser will have further details. You may also notice that some cookies that are not related to London Top Style and are in fact third party cookies. As we are unable to control these cookies, we would encourage you to look at the third-party’s website for more information about their cookies, you will find the links to the companies in the table above.
To manage cookies, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser to learn how to change your cookie preferences. If you want more information each browser visit the sites below.
Google Chrome
Internet Explorer
Mozilla Firefox
Safari
Opera
Google Analytics Opt-Out
If you wish to manage your cookies direct with the companies find out more here:
Facebook
Twitter
Google
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